eBay Simple Delivery - eBay issuing partial refunds without buyer input. | Member To Member Support

nostos1593 · 2025-10-20T11:37:49.552000Z

I've seen this topic appear a few times over the past few months, and as far as I'm aware, nowhere is it written in eBay policy that they can decide to issue partial refunds and close the case. This is for items damaged in transit. It seems in cases where the system automatically decides in your favour you get the full amount as expected. In cases where eBay will review it, you just get partial refunds and that's it. Had my first experience of a partial refund a couple of weeks ago, despite the message saying full refund. eBay have told me they've manually escalated it but I'm still waiting and getting suspect it is just lip service at this point. Turned out another item in that same order also suffered damage, I just didn't notice until now as I had been busy trying to get the first item sorted out all this time. This time, another partial refund. What's the point of SD buyer protection if eBay decide things for you? What if I just wanted to return the items? What incentive do I have to be truthful about the reason for starting a return if selecting 'arrived damaged' means there is a chance they'll decide to do partials without my input? I will also note that instances of items being damaged in transit have gone up with the introduction of SD in my opinion, as Evri is the default forced choice and many private sellers don't seem to realise you can disable them. The whole system seems poorly designed.

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eBay Simple Delivery - eBay issuing partial refunds without buyer input. | Member To Member Support | eBay UK