Hello I sent an item through ebay simple delivery that has not arrived and the buyer understandably wants a refund due to not requiring the item anymore,due to the time taking.He seems to want me to do the refund directly from my end without opening a item not received case,if I refund him this way then will i not only lose the item but the money too.I sent the item the next day after payment so I couldnt have done much more,seems abit unfair to potentially to lose money over a Evri issue.I sent...

Just send a polite message explaining eBay rules state they ( the buyer) must open a case for item not received. That way they will be fully refunded. Any negative feedback left claiming you did not wish to refund outside eBay contact CS , citing the buyer is wishing to be refunded outside eBay's rules and parameters. @steve102915

Ebay simple delivery and refund | Member To Member Support

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Ebay simple delivery and refund | Member To Member Support | eBay UK