Ebay saying parcel posted but it hasn't. | Member To Member Support

mtom944 · 2026-07-07T16:35:04.252083Z

I ordered an item by mistake and cancelled it immediately.... Ebay put a message on that the seller had refused the cancellation because they had posted it. Which in 6 minutes seems nigh on impossible. Apparently it transpires that the seller hadn't even seen my message to cancel, it was Ebay that has posted the refusal to cancel. This seems to be because the item was premoted and Ebay want theirs money for the promotion. ( I had wondered why the item was pushed into the wrong category! ). I have spoken to the seller and he is quite happy to cancel but ebay still want their premotion charge, which to be honest looks quiet high at 20%. So Ebay sent me thecmessage that the item was posted when it obviously wasn't. How do I get to contact their customer service directly. Thanks.

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Ebay saying parcel posted but it hasn't. | Member To Member Support | eBay UK