Ebay removing ngative feedback

Question

Why did Ebay remove a negative feedback that I left for a seller, because an Item arrived damaged WITH parts missing also, so it wasn't just down to courier?

jckl1957 · Accepted Answer

Did you return the item and get a full refund?

If you did, then the seller could successfully ask for your feedback to be removed. It is one of the reasons for removal Ebay give in their feedback policy:

'An eBay Money Back Guarantee case or payment dispute was closed with the seller having met their obligations to the buyer'

https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policies?id=4208

stephenhough1 · Answer

Thankyou, I see the seller initiated a refund from his side automatically, thanks again

red_magpie · Answer

arrived damaged WITH parts missing eBay is very robotic. We don't know exactly what you said in your feedback or what reason you gave for the return, but "arrived damaged" is likely to have been treated as damaged in transit. eBay might remove negative feedback that apparently relates to damage in delivery, especially if the seller is a private seller and was required to use eBay's own simple delivery service. It may have been better it say that it did not match the descriotion it because parts were broken or missing.