ebay refusing to refuse feedback | Member To Member Support

professional3dcreations · 2026-05-28T19:55:04.924000Z

Once again - Its like talking to a brick wall with Ebay. I sold an item 6 weeks ago - A basic cheap plastic box for a few quid. The buyer opened a return request a month after delivery, saying he had changed his mind - I sent a follow up message via the return to get some more details as to why he wished to return it, as it was just a tad odd - given the item, and a month had elapsed. he ignored the message. Obviously I have no issues accepting returns for instances such as damaged in transit, wrong item sent etc etc (Where im at fault) But I don't see why i should be left financially out of pocket if an order is placed by mistake. I spoke to ebay at the time, as i didn't want to decline a return for a few quid, to then have them retaliate by leaving negative feedback. I was told, its my right to decline if I wish - and if he leaves negative feedback because i had refused the return, it would be removed. this is also written down in the eBay's feedback policy - see below We remove neutral/negative feedback when any of the following occurred and this is what the buyer is referencing:The seller declined a change-of-mind return request, as the listing didn’t offer returns Therefore I declined the return. Fast forward a few weeks - And he has done exactly that Submitted the feedback removal request to ebay - And it has been declined. Speaking to them over the phone, Is like talking to a brick wall "computer says no" Any advise how to complain against this? I have been on ebay nearly 20 years - and have thousands of feedback submissions - this is my first negative. I do not see why buyers can hold sellers hostage like this, and retaliate against them by leaving negative submissions.

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ebay refusing to refuse feedback | Member To Member Support | eBay UK