EBay refunding postage on presale item - help! | Member To Member Support

sniffster93 · 2025-10-03T23:13:59.958000Z

In the past month I’ve sold 4x presale items which were released today (Taylor Swift albums). The albums were clearly listed as presale in the title with the release date and the buyers were happy with me of course posting once the items were released to me. The album came out today but unfortunately is not with me yet. I sold 4 of these yet in the past week eBay has refunded the buyer on the postage they’ve paid - without them asking. The cost of the item itself has not been refunded, but I’m confused as to why they have been refunded on the postage when I will of course be sending the albums out in the next week once they are with me, and my buyers understand this. Will I still be able to use the Simple Delivery as planned? Or are eBay planning to deduct the postage from what I’ve made on this listing? Does anyone have any idea how this works? Best Wishes Jamie

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EBay refunding postage on presale item - help! | Member To Member Support | eBay UK