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eBay Open Case no response
Summary: steffi-jets expressed frustration about a lack of response from eBay after opening a case regarding an incorrect item sent by a seller. Despite escalating the case and eBay's promise to intervene within 48 hours, no action has been taken. tobiasd4 advised escalating the case further, reminding them of the 30-day window, but steffi-jets noted that efforts to contact eBay have been unproductive.
Notice the other thread on this subject is locked
Seller sent me the wrong item.
Contacted straight away. Wouldn't accept returns or exchange.
Open a "received as not described" case 31st July 2026
Still showing open and no action so far. I am £17 out of pocket
Ebay charge for Buyers Protection, then do nothing.
Trying to navigate just sends me round in circles due to stupid AI
Any attempts to contact ebay result in back to the beginning.
There is no option to question the case or escalate even more
What the heck can I do? at wits end
tobiasd4
Mentor3 weeks agoYou need to back to case and escalate (ask ebay to step in).
If you don't do this within 30 days,ebay assume all sorted and close case.
Thread is only locked for others, you and mentors are only ones who can reply.
steffi-jets
OP3 weeks ago · EditedWas escalated ages ago, last message 5th August 2026 was they [ebay) were stepping in and will let me know within 48 hours.
Nothing heard, not actioned and no way of contacting ebay
fargvs
Mentor3 weeks agoCurrently, Customer Service contact can be difficult at times but persist in requesting an Agent Callback using the large blue Contact Us button at bottom of this page link.
https://www.ebay.co.uk/help/home