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Ebay not listening regarding below standard performance
Hi everyone, i have been an Ebay member for over 20 years, we sell upholstery fabrics, we have 100% feedback, but due to Ebay policies we have been classed as below standard sellers, our defect rate on late refunds is approx 1.9% and this was due to ebay and not us, the below standard seller issue began in November 2025 last year, since then our sales have dropped by 96%, they say we need to improve our seller standards but that is impossible due to the lack of sales and a simple reply from them saying there is nothing they can do about it, this is like a dictatorship. Has anyone else had a similar experience and what was done about it, i look forward to any replies, kind regards Darren.
1 comment
john1297576
Mentor6 months ago“our defect rate on late refunds is approx 1.9% and this was due to ebay and not us”
How was ebay responsible?
Once below standard it is virtually impossible with restrictions on selling to get back above standard, until after the defects expire.