EBay Money Back Guarantee

Question

I purchased a pair of brand new jeans. They are clearly faulty - about 3-4 sizes smaller than they claim to be.  The seller willnot accept a refund - does anyone know if  there is any other recourse here for example the eBay money back guarantee? The picture below shows the jeans in black next to another brand new pair that are the same size!

jckl1957 · Accepted Answer

Did you start a return using the reason 'wrong size/doesn't fit'? That is classed as a change of mind return and a private seller can refuse to accept the return.   If that is what happened, you can contact Ebay Customer Services and ask them if you can start a return using the 'not as described' reason.