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Ebay Messaging System Frustrating
For some time I have found the Ebay messaging system very frustrating & just wondering if any of you have an idea how to overcome the problem I have had for some time. When I message a buyer or seller wanting a response I find that so many times you never get a reply from them. The problem being you never know whether they have seen the message or not . I feel the solution would be for Ebay to mark the message as seen when it has been read . What do you all think ?
5 comments
*vyolla*
Mentor2 weeks ago@bryambspring You say "I have recently written to a buyer asking what they want to do with a purchased item I feel is not as I described I have now written 3 times & have now had to say I will refund you if I do not hear back from you."
I'm not clear why you would list an item and then not describe it correctly?You'll end up with damaging defects if you start cancelling orders because of this.
tommystrezures
Mentor2 weeks agoThat aint going to happen and if it did what purpose would it serve?
Some sellers are slow or don't bother answering questions particularly when the details of the question are in the listing.
bryambspring
OP2 weeks ago · EditedWhy not what is wrong with that idea? There are some details on an item that are not on the listing . The purpose would be if you know the person has seen your message & doesn't reply then you can move on. I do not understand what is wrong with this idea. I have recently written to a buyer asking what they want to do with a purchased item I feel is not as I described I have now written 3 times & have now had to say I will refund you if I do not hear back from you. This happens on Whattsap & Messaging etc. If I send the item without a response I will have to refund both the item cost & shipping if they are not happy with it.
red_magpie
Mentor2 weeks agoWhy not what is wrong with that idea?
There's nothing wrong with the idea, it's just that discussion of this is pointless. eBay doesn't have a suggestions scheme and its stated policy is that t does not accept suggestions from users.
More to the point, the example you give involving an item that isn't as described shows that you don't understand how eBay's money back guarantee works. If an item proves not to be as described it's up to the buyer to open a case for a refund. That's what you should have asked them to do. You would then have had to accept the return within three working days, so there's no time for repeatedly messaging them. You can't unilaterally decide to refund them minus the shipping cost, as you have told them. Unless the buyer responds to accept a partial refund eBay will require you to refund them in full, including their postage cost. If you want the item back, you will have to send them a prepaid return label.
bryambspring
OP2 weeks ago · Editede