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EBay make it impossible to contact a human being or get refund for faulty goods
After many years of being a n eBay customer I am thinking of closing my account.
ebay make it impossible to get a refund you can not speak to a human you just go round in circles with AI . The seller refuses to replace faulty item I want to make a formal complaint and have the seller removed but can not find any way to do this .
ebay you are a joke.
any help from members much appreciated
regards Don
1 comment
tressygirl
Mentor2 months agoThe important factor is when did you buy this item?
If you are still within 30 days of the item's last estimated date for delivery there is no need to contact eBay or message the seller, but to proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
If this period has lapsed, turn to your payment provider for help with a refund.
Don't forget to leave appropriate feedback, but mention no cases, refunds, any eBay involvement, that's cause for the feedback to be removed. Something like.... ' Disappointed the item received, did not match the description'.
@oil4591