Locked
Discussion interactions are currently paused.
Ebay is not communicating the exact matter
Summary: qaziusa_61 initiated a discussion expressing concern about Ebay not communicating a specific issue. jckl1957 responded, though the details of their responses are not provided. The thread includes a brief back-and-forth, but the exact details of the communication issue remain unspecified by any participant.
all was going well I started my new EBAY UK based account, I successfully listed items and on the third day i got 6 orders and after that ebay asked for a verfication to prove identity and I provided his licence no and after that there was no reply and then I called ebay support and they asked few questions and then they said your account will be reinstated soon but after 24 hours no thing happened and then I recalled the support and support said that your account is permanently suspended but no email recieved , after going through all process please let me know that how to reinstate the account, I have all legal documents of uk and is eligble to use ebay account
jckl1957
·2 months agoYou won't be able to reinstate a permanently suspended account.
Although the process seems harsh and unfair, if you contact Customer Services, they probably won't even be able to discuss this with you.
qaziusa_61
OP2 months agoselling and buying on eBay because of concerns about your seller account.
This must be frustrating, but measures like these help keep our marketplace
safe for everyone.
*Here’s what you should do*
Please get in touch as soon as you can by going to the *Help & Contact* page
below and selecting *Contact Us*. We’ll just need to ask you a few
questions to verify your account so you can get back up and running again.
If we don’t hear from you within 30 days, your account may be at risk of
being suspended.
Help & Contact
<>
In the meantime, your listings have been moved to your Unsold folder, and
we credited any associated fees to your account. You can find the listings
we moved below. As soon as your account has been reactivated, you’ll be
able to relist these items.
We appreciate you being part of the eBay community and we’re here to help
you get back on track.
I got this message only and one agent is saying one thing and other is
saying something elese that is confusing
tressygirl
Mentor2 months agoThis is a temporary restriction which when this period has lapsed you will be able to sell again.
It clearly states you need to contact Customer Services within 30 days or the restriction becomes permanent. Looks like they just need to verify you are the owner of the account, to be able to sell again.
Contact them through the link below, it seems to be only an automated chat no Call Back option if using a desktop browser, but others have found a Call Back option on the app or mobile browser.
https://www.ebay.co.uk/help/eua?id=5190
@qaziusa_61