Ebay incompetence | Member To Member Support

thepriceisinthelisting · 2025-12-08T21:55:35.583000Z

Sold an item and due to Ebay and the wonderful simple postage system i couldn't ship the item and just had to refund the sale. Now Ebay took payment for a dhl label even though I never asked for a label and they never gave me a label. The money was taken from my ebay balance and Ebay can't give me that money back so what do I do. Customer service have suggested I contact my bank even though the bank was never involved, they have also said they never took the money even though its gone from my balance and the transaction shows minus 12.97. They have suggested the 12.97 might be for postage from different items even though the minus 12.97 shows for that 1 particular item. That have also said they have refunded me already even though they haven't, I escalated the complaint and they said the refund for the item went though even though im asking about my postage and not the item refund, im at a loss at what to do. These people should not have access to any money if they are so incompetent.

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Ebay incompetence | Member To Member Support | eBay UK