eBay has decided to issue refunds for non-refundable services. | Member To Member Support

auli9320 · 2025-12-23T20:15:09.644000Z

I repaired a Mercedes electronic ignition switch (EIS) that I had previously agreed upon with the buyer. After the repair, I sent it back to the buyer. About a week later, the buyer requested a return of the item, which is non-returnable. This is a repair service, and the item cannot be returned. I tried to explain this to the buyer, but he doesn't want to understand. He doesn't ask any questions, simply claiming I didn't do anything. I asked him to open a dispute to provide evidence. The buyer opened the dispute three days after the return request, but eBay, without asking any questions, decided to return it. What should I do? Where can I seek help?

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eBay has decided to issue refunds for non-refundable services. | Member To Member Support | eBay UK