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EBay happy to aloud buyers to commit fraud and sellers to suffer
Summary: mattd_1983 expressed frustration in a discussion titled "EBay happy to aloud buyers to commit fraud and sellers to suffer," but provided no content or details about the issue. tressygirl responded, but similarly did not offer any additional content or context. The discussion lacks substantive engagement or information related to the stated subject.
Sold a bracelet solid silver with broken clasp. Item was very well described and clearly explained its condition. Photos were also provided clearly showing damage. It was categorised fair which is for items showing signs of wear and possible damage. I also showed it on scales to be clear of weight. Item sold and was paid instant. I posted also instantly. Day later I get buyer message requesting to cancel order because he hadn’t read the description and didn’t realise it needed repairing. I couldn’t cancel item had gone. 4-5 days later I receive message from buyer again and a return request claiming I miss sold item and it’s arrived broken not in the condition as described. I politely replied reminding him it was clearly described, photos showing damage, and he tried cancelling before receiving the item because he had made a mistake not properly reading the description so I will not be accepting a return. He then responding telling me I was frightening him and being very aggressive. This was getting weird and out of hand. I have clear correspondence proving I was nothing but polite and factual. I have only ever and still have sent only 1 message to this buyer. So I report this buyer as he is committing fraud, falsely claiming a miss sold item, and accusing me of being scary, which is slander. I had nothing from eBay from this report. I have though received an eBay case against me for a item I must take back and refund. I am in utter shock that after providing concrete proof that this buyer is a liar and breaking buyer protection rules and making slanderous claims that I’ve been charged for return postage my accounts on hold funds on hold and strangely my other items suddenly are getting no views. I’m a trusted seller of 20 years with perfect feedback. I am at a loss how shocking
tressygirl
Mentor2 months agoItr does seem the buyer had buyer's remorse but asked to cancel the order too late as it was already dispatched. Upon receiving it opening a claim for item not as described they perhaps know, that they do not have to pay for the return postage.
If the case is till open its all automatic, there's no human contact so do send that paid return label to receive your item back, within 3 days, and refund only when it's back with you, you'll have 48 hours to do this. Stick within those timelines and your seller performance is not affected.
If eBay step in and refund, should the case be escalated, if you think the decision for the refund unfair, you can appeal, link below shows the process.
I'll admit it's not easy, eBay do not see the item in question and they do tend to side with a buyer's view, but worth a shot appealing.
https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
Personally, I do not think there is any slander her with messages, English may not be the buyer's first language and any message explaining you are Not going to receive the item back for a refund, the tone may be read incorrectly.
@mattd_1983