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Ebay funds hold
Summary: ab-274606 is experiencing issues with eBay payouts, with a significant reduction in daily amounts affecting their business operations. Despite being a Top Rated seller and resolving previous cases, their funds remain largely held. They seek a manual review of their account, understanding of the restrictions, and guidance on corrective actions. papso22 and john1297576 suggest contacting eBay customer service and checking the seller standards dashboard for issues.
Hello, I need urgent help regarding my payouts and funds availability.
My eBay account is currently Top Rated, and I currently have more than £2,000 in funds on my account. However, my daily payouts have suddenly been reduced to only around £30–£60, whereas previously my funds would normally become available the next day after an order was placed/delivered according to the normal payout process.
This is seriously affecting my business because I need to reinvest the available funds into new stock and fulfil new orders. With only £30–£60 being released daily, I am unable to operate my business normally.
I contacted an eBay agent last night and was told that one possible reason is that I had a higher number of Item Not Received cases during the previous month. I have now resolved those cases, and I have also uploaded tracking information for my orders. Many of the orders have already been delivered and have confirmed delivery tracking.
Despite this, my funds are still being held and only a very small amount is being released each day. I understand that eBay may temporarily hold funds for certain orders, but I would like you to please manually review my account and current funds situation, considering that my account is Top Rated, the previous cases have been resolved, tracking has been uploaded, and many orders have already been delivered.
Please could you clearly explain:
Why more than £2,000 of my funds are currently being held.
Why my daily payout has been reduced to only £30–£60.
Exactly what requirements I need to meet for my normal payouts to resume.
When I can realistically expect the held funds to start being released.
Whether there is anything I can do from my side to resolve this sooner.
I am not asking for an exception to eBay's policies. I am simply requesting a proper review of my account and a clear explanation of the payout restriction, because I need access to my funds to continue fulfilling and reinvesting in my business.
Please do not just tell me that the funds will be released automatically after delivery. I understand that process, but I need you to review my account specifically and explain why the normal payout pattern has changed and what I need to do to restore it.
I would really appreciate it if this could be escalated to the relevant payments or risk team for a proper review.
tommystrezures
Mentor2 weeks agoI would suggest in the last month alone the 25 neutrals and negatives is at play here with items not working or not arriving. I suspect ebay are holding funds to deal with these complaints. But as @papso22 says, you need to contact CS about this, we have no access to your account to see if there are other issues.
john1297576
Mentor2 weeks agoI suggest you look at your seller standards dashboard, which I think is reviewed on a monthly basis, to see if there are any problem areas.
Even Top Rated Sellers can have problems.
papso22
Mentor2 weeks agoYou need to ask ebay customer services these questions, we are just other members like you.