eBay forcing me to pay for a parcel I didn't loose | Member To Member Support

freddiekruger · 2026-05-24T18:22:59.074000Z

Recently sold an item, posted it (with receipts, photos of the box and everything). The buyer got a completely different box. They contacted eBay, who told them to send it back to me and that they'd get a refund. So, they sent it back to me and obviously I got the wrong parcel. So now I am at a huge loss of £210 which I have to pay back to the buyer for a parcel I didn't loose. I've had no response from eBay or royal mail and I made it a case with the police. Where can I prove to them it wasn't my fault or get them to cover the cost as I'm just not paying for something which I did not cause.

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eBay forcing me to pay for a parcel I didn't loose | Member To Member Support | eBay UK