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Ebay delivery lost item
Summary: mdc845 is seeking advice on reclaiming a loss after an item sent through eBay and a shipping service was lost. They refunded the buyer and attempted to claim through the shipping service, which directed them back to eBay. However, mdc845 struggles to find a way to contact eBay for resolution, as the buyer is unable to dispute the transaction after being refunded. They feel both eBay and the shipping service have let them down.
Looking to reclaim lost item from Evri.....
I don't know if anyone can help....
I sold an item on ebay and sent it through Ebay/Evri service..... Buter paid no issues.
Item was lost in Evri network.
I issued buyer full refund as advised to claim for losses by Evri through their complaint process.
After 3 weeks Evri said I can't complain through them as I need to go through Ebay.
I can't find an email or similar to contact Ebay as a seller, only a buyer.
I asked buyer to raise a dispute for item not arrived, but he can't as he's already been refunded.....
Amy advice on this as it looks like I've been taken for a ride by Ebay and Evri....
tommystrezures
Mentor1 month agoIf the item was a simple delivery item then you should have got your buyer to open an Item Not Received case, ebay would have refunded them and you keep your money.
The contract for postage on Simple delivery is with EBAY and the carrier, not you. Evri are right they wont deal with you. The buyer is also correct as he has been refunded a case cannot be opened.