eBay UK logo
    • Home
    • eBay News
      • Announcements
      • Events
      • Whats New
        • Seller Update Archive
    • Help from the Community
      • Member To Member Support
      • Chat with the eBay Community Team
    • Discussion
        • Seller Central
        • Business Seller Board
        • Promoted Listings
      • Buying
      • Postage
      • Payments
      • Seller Tools
      • Technical Issues
      • eBay Ireland
      • eBay Mobile Apps
      • eBay Motors
      • eBay for Charity
    • Community Info
    • eBay Café
    • Groups
      • Autograph Collectors - TTM Group Forum
      • eBay Academy
      • eBay AI Activate Community
      • eBay Live
    • eBay Help
    All PostsDiscussionsBlogsIdeasQuestions
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
    Discussions

    Locked

    Discussion interactions are currently paused.

    • Help from the CommunityChevronRightIcon
    • Member To Member SupportChevronRightIcon
    EBay customer service failure

    Had an issue with the Book Collection process so spent ages on phone with customer service. At the end the agent said it would have to be escalated to a technical team but they would be in touch within 24 hours. Two days later and nothing.  Meanwhile the clock was ticking on my need to dispatch. Shoddy. 

    ukbarb
    ukbarb
    912View listings
    Posted 5 months ago·Last reply 5 months ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    red_magpie

    red_magpie

    Mentor5 months ago
    View listings

    There is nothing that we as other users can do about eBay's customer service.

     

    It's not clear what you mean by the Book Collection process? If you want to explain what the problem is someone here may be able to help. 

                                           
    ukbarb

    ukbarb

    OP5 months ago
    View listings
    My comment was about the poor customer service rather than seeking technical advice from fellow users. There is clearly a technical issue (as in it doesn’t work) with the book collection function linked with Simple Delivery’s Royal Mail option.
    Sent from my iPhone
                                           
                                                                                     
    •                                                              
    •                                                              
    •