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Ebay Customer Service
Summary: danielagboola247 shared their experience with eBay customer service regarding a missing order. They reported not receiving an item marked as delivered by eBay but not actually delivered according to the courier’s tracking. Despite the seller acknowledging the issue, eBay customer service denied a refund, prompting danielagboola247 to seek clarification on whether this is now standard practice on eBay.
Hello All,
Ebay customer service told me I cannot get a refund on the order I didn't receive, is this now the normal normal on ebay please?
I reported to the seller that I haven't received my order, it was marked delivered on ebay, buy Evri didn't deliver it to the Parcel shop and its showing on Evri's page that "item due for delivery, we will let you know when your item is ready for collection". The seller acknowledged that I haven't received the item, but Ebay Customer Service said, the item was delivered and not entitled to a refund, make this clearer to me please!
Thank you
papso22
Mentor1 month agoThe simple answer is that ebay goes by their tracking.