eBay closed my account after bereavement – looking for opinions | Member To Member Support

cccontinentalsupermarket · 2025-12-18T23:30:32.958000Z

Hi everyone, I’d really appreciate some honest opinions on this. I lost my wife recently, and during that time I put my eBay account on holiday mode. Unfortunately, I didn’tmanage it properly and missed some orders while dealing with everything. As soon as I logged back in and realised, I contacted all customers straight away. Most were very understanding. I dispatched all orders I could, and for anyone who asked for a refund, I refunded them without any issue. Despite this, eBay permanently closed my account. This was my only online income, so it’s hit me hard. I contacted eBay support and even provided my wife’s death certificate (which was incredibly difficult), but the decision still stood. I’m not trying to dodge responsibility — I know mistakes were made — but I genuinely tried to fix everything quickly and fairly once I realised.For those of you with experience:Does this sound final, or have you seen accounts reinstated in similar situations?Is there anything else I can do, or any department I should try contacting?Any advice or shared experiences would really help. Thanks for reading.

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eBay closed my account after bereavement – looking for opinions | Member To Member Support | eBay UK