eBay charged me for and undelivered item without notifying | Member To Member Support

barbs-books-and-bits · 2026-05-13T17:50:19.394000Z

A few days ago, a buyer contacted me about an item that was not delivered to them. This was the first time this happened to me. I had obviously posted the item as I always do and tracking information was attached to the order. I could not do anything except try to re-attach the tracking information and message the buyer. My local PO could not help me at all, saying they were just a middle-man and had no ability to see what happened to the parcel after it was collected from them. The tracking number was from a company called Pitney Bowes and I was not able to contact them, it just redirected me to eBay, and I could not contact anyone at eBay. I spent several hours trying to figure this out. I asked the buyer to report an "issue" after 3 days which would request eBay to look into it. The buyer then responded after a few days saying eBay had declared the item lost in the post and refunded them. But eBay has detracted the funds from my own balance, and they did this with absolutely not notification to me. Why has eBay done this? As it was their shipping provider that lost the item, surely eBay should take the hit for this? Do seller have no protection from this? Does anyone know who or how I can contact them to get this sorted out? I am an above average seller on eBay and this feels very unfair.

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eBay charged me for and undelivered item without notifying | Member To Member Support | eBay UK