eBay case raised. they put on hold then extended the date | Member To Member Support

shoveem · 2025-10-05T11:36:04.431000Z

I raised a case about a not received item bought on the 12th September. The courier says contact the seller, the seller ignores. The item is being returned to seller as non delivery and the seller knows this. Asked eBay for intervention and they put on hold till 5th October. On 5th October they have moved the date the 15th!I have paid for this item and eBays price guarentee is not working. I do not have the item nor do I have the money that I paid.How do I get this resolved. I cannot even ask the seller for my money back as there is no way to get in contact now

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eBay case raised. they put on hold then extended the date | Member To Member Support | eBay UK