eBay cancelled my sale due to buyer issue, how do I get postage refund | Member To Member Support

cycletoby · 2025-10-09T09:25:45.435000Z

eBay canceIled a sale on my listing because of an issue with the buyer's account. I managed to stop the parcel from going, but how do I get a refund for the postage label that was created?got the following message from eBay:We wanted to let you know that a bid for the listing below was cancelled because of an issue with the buyer’s account:336191005080 - Nike Air Force 1 '07 Low Triple Black UK size 11We understand that this must be disappointing, but unfortunately the buyer, emmawh_0, is no longer registered on eBay so we had to cancel all of their open transactions.Here’s what you should doDon’t complete the sale or send the item to emmawh_0 if you haven’t done so yet.Don’t communicate any further with emmawh_0, especially if they get in touch with you outside of eBay. If emmawh_0 requests a payment or refund, don’t send any money without contacting eBay first. If payment was processed, a refund has not been issued yet just in case you’ve already sent the item.If you already sent the item, contact the carrier to find out if you can stop the delivery and have the item returned to you.If your listing has ended, you can relist your item.And remember, we’re here to help so please get in touch with any questions you might have.

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eBay cancelled my sale due to buyer issue, how do I get postage refund | Member To Member Support | eBay UK