eBay Buyer claims item not in box | Member To Member Support

abysscollection · 2026-01-15T13:45:42.133000Z

I have an issue where an ebay buyer is requesting refund on a £155 item claiming it's not included in the box. In the refund notification they added a photo of the box and some cardboard but not the headset which 100% was wrapped in a green bag and included inside the box. What can I do in this situation as it seems like an awfully easy way to scam if I have no options but to refund? Can buyers literally just take a photo of an empty box and keep the item and get auto refund with no protection for the seller?I used evri tracked delivery through ebay and the box was heavy. They were pressuring me to dispatch in messages but when they requested refunded they didn't even send me a message to ask me about it. Is there some way I can verify the weight of the item with the courier to prove it wasn't just an empty box? Also the proof of delivery suggests the box wasnt tampered with.

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eBay Buyer claims item not in box | Member To Member Support | eBay UK