eBay Authentication flagged natural pebbled leather characteristics as defects – has anyone else experienced this? | Member To Member Support

itsirk69 · 2026-07-08T04:15:01.777251Z

Hi everyone,I’m interested to know whether any other sellers have experienced something similar with eBay’s Authentication Guarantee.I recently sold a Tory Burch McGraw bag, which was listed as “New without tags.” The bag successfully passed authentication, confirming that it is genuine.However, the authentication report included comments stating:Loss of shapeCreases/indentationsMinor scuffsRetail tag did not arrive “as described or shown in the listing”My concern is that the last point is factually incorrect. The listing was categorised as “New without tags,” and neither my description nor my photos showed a retail tag.I’m also concerned that the comments regarding the bag’s shape and creasing appear to misunderstand the characteristics of soft pebbled leather. The McGraw collection is intentionally made from supple pebbled leather, which naturally has a relaxed structure and may develop light creasing from storage or packaging. These are normal characteristics of the material rather than evidence of wear.Unfortunately, after the buyer received the authentication report, they raised concerns about the condition of the bag. eBay suggested that I offer a discount to complete the sale, but I declined because I believed the report did not accurately reflect the condition of my item. The buyer then cancelled the purchase, and the bag is now being returned to me.I have submitted a formal complaint to eBay because I believe the inspection report contained a factual error regarding the retail tag and condition comments that may have unfairly influenced the buyer’s decision.Has anyone else experienced authentication reports that, in your opinion, misinterpreted the natural characteristics of certain materials or incorrectly described your listing? If so, how did eBay respond to your complaint?I’d appreciate hearing about your experiences and any advice you may have. Thank you x

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eBay Authentication flagged natural pebbled leather characteristics as defects – has anyone else experienced this? | Member To Member Support | eBay UK