EBay Authentication Damage | Member To Member Support

grizz2red · 2026-01-17T19:08:09.140000Z

Hi, I’ve been an eBay member for 20 odd years and have had negligible issues overall. I recently purchased a watch that had the old hands swapped out during a manufacture service. The original hands were packaged separately in small sealed envelope. This envelope is obviously delicate and had been folded during authentication and the original hands damaged. Having spoken with the seller to confirm it was not previously damaged and the lack of any fold in the listing photos — it had to have occurred during authentication. I assume this is eBay’s responsibility to insure packages sent from authentication to the buyer but how might I go about claiming? I probably should state that I do wish to keep the watch as it is relatively rare but I am seeking compensation for the damaged hands. any help would be greatly appreciated.

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EBay Authentication Damage | Member To Member Support | eBay UK