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Ebay asking me to return a box of what is now broken glass
Hi. I recently received an order comprising of two resin candlesticks, a resin jewelery box, a picture frame and an hourglass. When they arrived they were all smashed to pieces. The seller, who is based in the US ( I am in the UK ) has phoned eBay and they have told them that the fault lies with the carrier and that we're both protected. They want me to return the item, but obviously I am prohibited from sending sharp items through the post. What can I do and why xan I not get a telephone consultation myself? I have sent Customer Service an email but have not heard back from them.
2 comments
**peaseblossom**
Mentor10 months agoSee if ebay will refund without return. You can contact them by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
loki_lyesmith
OP10 months agoGreat! Thanks for your help.