EBay AI stops sale saying goods unsafe as subject to recall | Member To Member Support

greven_0 · 2025-10-01T19:38:15.657000Z

I’m selling a Shimano crankset. I’ve had an email saying EBay’s AI has removed the listing as it is unsafe or recalled and given me a link to the UK gov website. The email is to “educate” me on the sale of unsafe/recalled goods. Whilst some have been recalled due to safety issues, not all. There are product codes which show unsafe/recalled ones. I knew about this recall and had checked my cranks at the time and they weren’t in the codes that were recalled. This code, the one that shows which are safe/unsafe is clearly shown on the photos in the listing. It appears that the AI is incapable of reading this code or the website it referred me to and has withdrawn the listing of safe cranks saying they are potentially unsafe and subject to recall. Any ideas on how I persuade eBay that their AI is wrong, and that not all the cranks are unsafe/recalled and that mine are in the safe group and I can demonstrate this? Thanks Greg.

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EBay AI stops sale saying goods unsafe as subject to recall | Member To Member Support | eBay UK