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ebay AI removing my fire safety listings under breach of policy and recalled
so for the past few weeks i am battling a AI system that doesn't know what it's doing it is removing our listings without actually researching them a basically sticking them under breach of policy and they have been recalled -when they have not and don't breach the very vague ebay policy
we sell fire safety products not diy stuff professional fire safety equipment that is fully compliant with global regulations ebay's AI doesn't understand so i picks up key words such as optical and removes the listing saying its unbranded when in fact they are some of the biggest fire protection companies on planet we appeal all of these and believe it or not 50% are accepted and the rest are rejected when they are rejected they cannot give a reason or a website as they are supposed to to back up what they are saying we do our checks with the government websites and there are no recalls on anything they have removed !!! customer service are as much use as a chocolate fireguard when we spoke to them and AI is still every morning removing our listings saying they are unbranded when i fact they are fully branded and compliant and not recalled and there is no evidence to support ebay removing the listings even if it was legacy stock its still compliant
AI is going through the appeals and just rejects them for fun how research can be done in 15 mins is unreal and is killing our business
tressygirl
Mentor11 months agoCustomer Services is now 24 / 7 however, there are only certain hours when there's a ' live agent' , and only certain times when Dublin answer, the best source for help when you need it.
Contact CS very first thing on a weekday morning when the lines first open for ' live agents' at 8 a.m. there's more chance of Dublin answering. Speak only to them, and see if they have any more answers for you .
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open for ' live agents' 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@andyflogit2u
andyflogit2u
OP11 months agoSpoke to customer service several times they have admitted there are issues with the new AI and there is nothing they can do but that doesnt help me when they are unjustly removing listings that do not breach their policy and the appeals are been reviewed by the same AI system they said they are supposed to give us a link or website where they have found the recall or compliance change but the space for this link is always empty due to their been no recall or change in compliance
we have lodged complaints and have been told we will get a call from senior management and we are still waiting we are not new to ebay we have been selling for over 15 years on here without issues but AI is now sticking it nose in where its not needed the government's official recall site does list these products at all as having issues
deaf ears come to mind with customer service and the appeals system they either don't listen or don't understand what is going on or with the issue at hand
tobiasd4
Mentor11 months agoLots of issues with AI.
We often report listings that are in violation of ebay rules,
but some come back as AI said NO issue.
Bring back a human!
andyflogit2u
OP7 months agoyes a human that will spend time to look at the product and actually research them would be perfect as i just get response from appeals saying no its not allowed even tho we provide them with documents and evidence that there are no issues with policy or recalls the best i get now is due to gsp ebay usa flagging uk listings as NOT ALLOWED and quoting US law to a uk seller when i am governed by ofcom not the usa version the get around that is deactivate gsp on that listing but then the rest of the world cannot buy it