e-bay AI removing genuine items under 'Counterfeit' policy! | Member To Member Support

emeraz11 · 2026-06-20T12:20:24.716685Z

Is anyone else experiencing the problems with e-bay's AI removing genuine items as 'Counterfeit' ? Even on appeal, with communication from the brand confirming the item is genuine there does not appear to be a human being capable of properly assessing the case.......from what I can gather, the AI is simply flagging certain words used in the listings and then making a determination on that basis and not on facts. Even in phone call discussion with customer service they seem unable to override what is essentially a 'robot's' decision.The problem comes in when restrictions are then placed on accounts because of 'false flags' so to speak. I never know what word is going to trigger them next.Anyone else getting frustrated with what ebay is becoming - especially for private sellers?

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e-bay AI removing genuine items under 'Counterfeit' policy! | Member To Member Support | eBay UK