LockedDiscussion interactions are currently paused.Help from the CommunityChevronRightIconMember To Member SupportChevronRightIconDuplicate order Double payment for one item. How to cancel it. viohlu-65329View listingsPosted 1 month ago · Edited 1 month ago·Last reply 1 month ago 4 commentsComment NewesttressygirlMentor1 month agoView listingsYou need to message the seller and ask if you can cancel one order.Be aware, if they are a Private seller, they are allowed to decline a cancellation request.@viohlu-65 viohlu-65OP1 month agoView listingsThey declined the cancelation request but didn't have a second item, so I was charged double amount of money for one thing tressygirlMentor1 month agoView listingsJust to be clear did you order 2 items but they only had one ? Then, you do not cancel the order but open a case for item not received , escalate on day 4 if not refunded beforehand.@viohlu-65 papso22Mentor1 month agoView listingsIf there are two items in one order and you only get one, then you need to open a case for item not as described (missing parts). If there is tracking for the order then an item not received claim will fail.
tressygirl
Mentor1 month agoYou need to message the seller and ask if you can cancel one order.
Be aware, if they are a Private seller, they are allowed to decline a cancellation request.
@viohlu-65
viohlu-65
OP1 month agoThey declined the cancelation request but didn't have a second item, so I was charged double amount of money for one thing
tressygirl
Mentor1 month agoJust to be clear did you order 2 items but they only had one ?
Then, you do not cancel the order but open a case for item not received , escalate on day 4 if not refunded beforehand.
@viohlu-65
papso22
Mentor1 month agoIf there are two items in one order and you only get one, then you need to open a case for item not as described (missing parts). If there is tracking for the order then an item not received claim will fail.