DPD QR Code Scanned Twice | Member To Member Support

thedazeddragon · 2026-01-27T17:56:32.864000Z

Hi, looking for advice if anyone can help?Really stressing about this situation. I had two parcels for the same eBay order, same buyer, same address. I bought two separate Packlink (DPD) labels, each with its own QR code.However, at the parcel shop the same QR code was scanned twice and put it on both parcels.One of the parcels has been delivered but the other with the duplicate QR code has been collected but obviously isnt updating.I’ve contacted DPD but they can’t help because it was through packlink. What usually happens next? I’m really panicking as it was a high value order, trying not to beat myself up about this. Will the parcel get sent back to me or should I refund the buyer I don’t know what to do?Any insight appreciated.

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