DPD never picked up ??? - simple delivery | Member To Member Support

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DPD never picked up ??? - simple delivery

Hi I have sold an item and a DPD delivery has been arranged for them to pick up the parcel but DPD never picked it up.

I have contacted DPD and no response this was 5 days ago. How do I get collection rearranged as this was organised via eBay? Not myself thanks

rhianwilliams100

10 View listings

Posted 10 months ago·Last reply 10 months ago

1 comment

tressygirl

Mentor10 months ago

View listings

I would skip DPD pick up for this item and take it asap to the Post Office and use over the counter postage so dispatch is not delayed further.

eBay are aware that some couriers are experiencing high volumes and they are recommending to use own postage and receive refunds for the unused Simple Delivery labels , as below:

You can manually update the tracking, and use a laptop / PC for this. Chrome works well too.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your trackin

For the unused Simple Delivery label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@rhianwilliams100