Don't understand refund amount | Member To Member Support

alpha_signal7 · 2026-05-16T17:58:45.923000Z

I've had my buyer cancel a purchase for a legit reason, but before confirm it, I am confused by the cancellation details It says that the purchase price was £287.79 but that my Ebay funds are only £246.35 so I need to top up the rest of the refund from my bank account. How is my available amount less than what the buyer paid? So I'm paying out for my buyer needing to cancel??

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Don't understand refund amount | Member To Member Support | eBay UK