Doesn't ebay know that Scotland is in the UK? | Member To Member Support

rw190269 · 2025-10-16T16:28:39.736000Z

I am a seller and I never use “Simple delivery”, I always select “Custom postage” and opt for Royal Mail (only!) because I have a lot of old stamps to use up. I listed an item for 99p plus buyer’s protection 14p, and Royal Mail postage of £3.86, even though my postage cost for a small parcel is £3.99. I was therefore very surprised when the item sold for £1.13 plus postage £1.09. I eventually got to talk in person to an eBay agent, who told me that this was because the Isle of Lewis in Scotland is in a different country! The agent was in Albania (!!) so I explained that Scotland is part of the UK and that Royal Mail deliver anywhere in the UK for the same cost. The agent then told me that I should have set up a “table of countries”. I do not know what that is and I do not wish to do it, as I do not sell internationally. I have since looked at the EBay order, and it appears that the buyer was somehow able to select “Other courier”. I am not prepared to be nearly £3 out of pocket on this through no fault of my own - how is this allowed to happen? Thank you in advance for all comments about this.

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Doesn't ebay know that Scotland is in the UK? | Member To Member Support | eBay UK