Does ebay ever abide by its own stated policies? | Member To Member Support

machdog79 · 2025-12-29T11:49:04.369000Z

I've just had a case where ebay closed a dispute where it was transparently obvious as to the issue. In short- I sold an item on ebay- buyer contacted me to complain that a part of the item was missing (a charger)- for this item, they are not sold with chargers when new, the listing did not state a charger was included (and it did list all the parts there were included) and there were extensive photos showing all the included parts, none of which included a charger- the buyer asked ebay to step in, stating parts missing, no charger included- ebay closed the case in the buyers favour and also the subsequent appeal have i misunderstood ebay policy here? if a buyer "feels" something should be included, even if its not listed as such, and the item when sold new does not include such a part, should that be valid for a return at the seller's expense?

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Does ebay ever abide by its own stated policies? | Member To Member Support | eBay UK