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Do eBay use the QR/barcode number to track Royal Mail Standard 1st/2nd Class services?
Summary: isell-iphone asked if eBay uses QR/barcode numbers to track Royal Mail Standard 1st/2nd Class services. tobiasd4 responded but did not provide any additional information or clarification.
Should Sellers add the QR/barcode number to sales dispatched using Standard Royal Mail 1st and 2nd Class service? eBay does not automatically add it when you generate a label.
It is not clear if this tracking number is used by eBay. Some of my sales show 'Delivered', others don't.
According to Royal Mail Tracking this number:
- Is not an end to end tracking number (therefore it is not advertised as a tracked service)
- Will only confirm delivery (assuming the postie scans the QR code)
I'm concerned that by adding the number to each sale then my Service Metrics will be impacted in the event that the postie does not scan the label on delivery (there would be no proof of despatch or delivery).
Or does eBay ignore the number altogether and instead rely on Seller feedback? What if the seller does not give feedback, does eBay assume that the item was delivered was on time?
tobiasd4
Mentor2 months agoIf you buy postage yourself, you need to add tracking info.
If ebay generated label, it is automatically added.
If you can't prove delivery & buyer claims item not received, you refund & claim from RM.
As you are a business, it differs from simple delivery.