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Do ebay customer support (actual humans) review reports!?
Summary: southernspur9 reported a listing on eBay, concerned about it potentially violating the platform’s policy by selling unauthorised copies of commercial PC games on CD-R/DVD-R discs. Despite submitting reports, eBay stated the listing does not violate any policies. tobiasd4 explained most reports might be handled by AI rather than humans. red_magpie added that eBay’s policies seem less transparent since AI took over, highlighting confusion between actual policies and AI-generated responses. southernspur9 sought direct intervention from eBay's community team to review the situation further.
I reported this listing and eBay has now twice told me that it does not violate their policy.
The listing is for a folder containing numerous CD-R/DVD-R discs. The seller's own photographs show handwritten titles of commercial PC games on the discs. eBay's Intellectual Property Policy states that unauthorised copies are not allowed, while its Counterfeit Policy prohibits counterfeit items and certain unauthorised copies.
I'm genuinely interested in understanding how a listing openly selling what appear to be burned copies of copyrighted PC games has been reviewed twice and determined not to violate that policy.
Is there a way of getting this manually reviewed rather than simply submitting another report? I swear the customer support arent reviewing reports.
tressygirl
Mentor1 week agoI once reported 4 books which had a word in the title which is rightly considered now as racially offensive.
3 books were immediately withdrawn, the 4th Mr /Mrs AI found nothing wrong, book stayed.
As I couldn't find the exact reason in the selection for reporting these books, I chose different ones, and obviously AI didn't like my 4th choice even after I expressed in the same words used for the books removed, the reason why the book should be removed .
I tried again , gave a different reason, and book was removed .
The wonders of an AI inspection!
@southernspur9
southernspur9
OP1 week ago@kat@ebay @dave@ebay @marco@ebay — would somebody from the eBay Community Team please look at this? I'm particularly interested in how this listing has twice been reviewed as not violating policy when the seller's own photographs show recordable discs bearing handwritten names of commercial PC games.
tobiasd4
Mentor1 week agoMost reports are checked by AI, so they won't see actual item, neither would a human.
Buyers are covered by eBay 30 day MBG,
southernspur9
OP1 week agoAh thanks bud. Thought I was going mad! No way a human looks at the listing and says, yeah, thats legit 😂
red_magpie
Mentor1 week agoBefore eBay's so-called AI took over, their policy on fakes stated clearly that they don't accept reports from users about items they suspect to be fakes. In short, it said that users should report alleged fakes to the brand owner, when it would be for the brand owner to report it it eBay.
I can't find anything that says this now. eBay's ghastly AI constantly steps in to attempt what it thinks is an answer to questions. It's often hard to know now what's actual eBay policy and what's AI generated. Many previously clear statements of policy which once formed part of the user agreement seem to have simply disappeared.
eBay has now withdrawn the facility they previously gave to "Mentors" here to save model answers to questions, including the links that many of us used to provide to eBay policies on frequently asked many issues.
eBay is well on the way to becoming a truly dystopian institution.