Disputing a return request | Member To Member Support

andywizs · 2026-03-05T14:06:08.380000Z

Hi, just looking for some guidance if possible. eBay's documentation is confusing and did not help. I sold a CD-ROM computer game recently. The disc is an excellent condition (no scratches). The buyer is by his own admission a 'picky collector' and has requested a refund because he says the disc has scratches 'all over it'. It DOES NOT. It is a used disc from 1997 and has ultra minor marks (barely detectable). I showed several people the disc before I sent it and they were in agreement that the CD was in excellent condition. My listing showed an image of the reverse shiny part of the disc and I sent extra photos to him before he purchased, but he is not happy and wants a return. Is there no option for me to dispute this? To add to this, he seems to think I accepted a return in my conversation with him in private messages. I didn't - I said he is welcome to open a case (I didn't mention a refund). He has generated a refund request just now. He has 5,000+ feedback with 100% rating. I have 64 with 100% rating! Many thanks for any help you can provide.

Discussions

Disputing a return request | Member To Member Support | eBay UK