Disputing a refund request | Member To Member Support

jonathagilber_1 · 2026-05-25T20:41:56.175000Z

A buyer is demanding a full refund for a cd box set that he claims doesn't match the description, he had previous to listening to the cd given me a glowing review totally happy with the overall condition, but upon listening to the cd realised that it wasn't original studio recordings but live and reworked versions. He claims that it is my duty as a seller to explicitly describe all details of the recording and as I hadn't listed in the description that they weren't the original recordings he is justified in getting a full refund. The photos I originally listed with the item showed that they were not original recordings so there was no way I was trying to dupe him like he is claiming. As a buyer you have to do some research into the product you are purchasing and you can't always blame the seller if it doesn't meet your requirements. I have offered a partial refund as a good will gesture, but this was flatly refused. I don't want to pay for the return postage as there is nothing wrong with the item and it is exactly as described, this is evident in the fact that the buyer has already posted a glowing review pre listening, it is not my responsibility as a seller as to the quality of the music on the disc but that it looks and plays as it should. If I just ignore the refund request and let eBay step in this could affect my rating, not sure what to do.

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Disputing a refund request | Member To Member Support | eBay UK