Disputed buyer return request | Member To Member Support

marisac0009 · 2026-03-24T16:44:31.702000Z

I sold an item that was as listed and photographed. I have 100% positive feedback and Ebay rate me as an above average seller. Fifteen days after receiving the item, the (new) buyer asked for her money back. She has not replied to my requests to be told what she is saying is wrong with the item. I have until tomorrow to agree to a refund. I don't want to give her the money back as the item was as described and photographed in the listing and I have no knowledge of what she is saying is wrong. I suspect that, as a new Ebayer, she has simply changed her mind. If Ebay refund her, I will be substantially out of pocket (cost of item plus overseas postage and return overseas postage.I really think there is nothing wrong with the item. I would appreciate any advice please. How can Ebay favour a buyer who has failed to answer my reasonable request to be told what she thinks is wrong with the item. Thank you.

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Disputed buyer return request | Member To Member Support | eBay UK