Dispute failed authentication | Member To Member Support

paumcl69 · 2025-12-03T17:10:59.958000Z

I’m selling a diamond solitaire ring, The Diamond Story, authenticity has come back verified, however “the item’s condition doesn’t match listing description”. Issue found during inspection include “ item suspected breach of eBay’s prohibited item policy” what does that mean when authentication is verified ? How can I appeal decision or get a specific reason ?

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Dispute failed authentication | Member To Member Support | eBay UK