Hi, I create wall art, which I sell on Etsy. I decided to try out selling it on eBay. The intention is for me to send the prints using the buyer's encrypted email address provided in the seller hub.I sent the prints last night, and I sent a message to the buyer to confirm receipt via eBay messages. The buyer sent a message back this morning, stating they didn't receive it and immediately asked for a refund. I sent a message back asking for another email address so I can resend it, but not heard...

You have two basic problems. You cannot sell your digitally delivered items and you are using a private account. eBay policy - https://www.ebay.co.uk/help/policies/prohibited-restricted-items/electronically-delivered-items-policy?id=4289&st=3&pos=1&query=Electronically%20delivered%20items%20policy&intent=digital&lucenceai=lucenceai&docId=HELP1191

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Digital wall art | Member To Member Support | eBay UK