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Didn't read the description now their not happy
I sold an item posted and they have received it,but now asking for something that wasn't even there the description stated there were missing parts which I listed but now they want a refund has anyone else had this problem and what did you do
5 comments
papso22
Mentor2 weeks agoI'm guessing it's the phone and they are complaining about the power source? Does it work without that?
Has the buyer opened a case or just messaged you?
tressygirl
Mentor2 weeks agoHave they opened a case for a refund? If not send them a polite message explaining those parts were not included and the description on the listing explained this.
If they have opened a case as it's all automated no human contact you will have to accept the case and pay for that return label, refund once the item is back with you.
If eBay step in and refund, should the case be escalated, if you think the decision for the refund unfair, you can appeal, link below shows the process.
I'll admit it's not easy, eBay do not see the item in question and they do tend to side with a buyer's view, but worth a shot appealing.
https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
@dodi1147
dodi1147
OP2 weeks agoThanks they've only messaged told them they would have to post the item back to get refund but nothing back as yet thanks for the info
red_magpie
Mentor2 weeks agotold them they would have to post the item back to get refund
To be more exact, you will have to send them a prepaid return label for them to post it back.
If you have simply told them to return it themselves, and haven't sent a prepaid label, eBay will automatically enforce their refund without requiring the item to be returned.
papso22
Mentor2 weeks agoIf they do open a case you will have to provide a paid for returns label.