DHL not showing up, how do I deselect as preferred courier | Member To Member Support

rescued_2025 · 2025-10-15T10:40:20.489000Z

I sold an item on 3 October and arranged that day for DHL to collect. Despite several attempts to get them to collect from my home, they have not turned up instead stating business closed (they never even entered the site). As they are showing courier scanned on 6 October I can't cancel order but instead been forced to send a refund. Royal Mail/Parcel Force are perfect for my circumstances but can't select for over 10kgs large parcel anymore. Please help before I lose more sales!

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DHL not showing up, how do I deselect as preferred courier | Member To Member Support | eBay UK