DHL not collected but item marked as dispatched

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DHL were meant to collect last Wednesday but didn't turn up, they then came on Thursday while I was at work and were meant to come again on Friday but didn't show. I've given up with DHL and booked DPD instead but it's showing that the item has been dispatched and I can't see anywhere to change the courier and tracking. What do I do? Thank you

lizzie0516

97 View listings

Posted 11 months ago·Last reply 11 months ago

2 comments

tressygirl

Mentor11 months ago

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Update the tracking details here, you may need a laptop / PC for this, Chrome works well with eBay.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

@lizzie0516

lizzie0516

OP11 months ago

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Thank you, that worked. Do you know if there's a way I can cancel the original courier? or will it automatically cancel once collected by the new courier?