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DHL have not delivered the package I sold
My buyer purchased an item on the 10th of November, and it was collected for by DHL on the 12th of November.
Since 14th November the DHL tracking has said
"We're sorry but the delivery of your shipment xxxxxx has been delayed. We expect to deliver on the next working day."
It is now 4 working days since the 14th and the buyer has contacted me asking to help escalate this but I cannot find ANY way to contact DHL nor Ebay. DHL's phone line just gives me the same computer information "delayed" and ebay sends me to their chatbot that says there is no issue.
Does anyone have a phone number that I can actually call to get to the bottom of this? I do not want my seller rating to be affected by this, and want the purchaser to get their item since it was sold in good faith and is in good condition!
**peaseblossom**
Mentor10 months agoTry DHL Customer Service on 0344 248 0012. If the worst happens and the item is lost, assuming you used eBay's Simple Delivery system, if the buyer opens a "not received" case ebay will issue the refund themselves and you keep the payment. But hopefully it won't come to that.