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DHL have not collected my parcel
Hi I’ve sold an item and dhl have failed to collect it. How do I get them to collect ?
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Hi I’ve sold an item and dhl have failed to collect it. How do I get them to collect ?
**peaseblossom**
Mentor10 months agoTry ringing their Customer Service on 0344 248 0012. The alternatives are to pay for your own postage elsewhere. Or cancel transaction with buyer's agreement and relist in the hope the arrangement works this time.
For future reference instead of being forced to use DHL, who are obviously not coping with the workload, use free postage and factor the cost into the item price. Then at least you have the option of buying your own postage and getting a refund for the unused label. eBay no longer allow us to change tracking number but we can add the new number to a "not received" claim if necessary.