DHL fails to collect item for a week and cannot speak to anyone at DHL | Member To Member Support

linziclare20 · 2025-12-05T10:43:38.451000Z

I sold a large item on 26 November and took it to DHL collection point same day. Each day I receive was receiving a notification from DHL of a window for collection. Each day they failed to collect it. Buyer was giving a delivery day, waited in all day, DHL failed to deliver. Parcel still sitting at collection point - owner of store is now asking me to take it as hasn't been collected. Have been contacted DHL and raising a ticket most days. They sent a van driver to my home address to collect it! I told the driver it was at the store - he didn't go and collect it. The buyer has no item, I have no money and there seems no way of contacting either Ebay or DHL to sort it out. Buyer is thankfully patient and we messaging most days updating each other. My thoughts are that he should cancel the collection with DHL and I should collect the parcel and he should arrange an alternative courier.

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DHL fails to collect item for a week and cannot speak to anyone at DHL | Member To Member Support | eBay UK